Delve into the world of an international retail giant, committed to crafting distinctive and branded customer experiences. With an impressive daily survey of over 85,000 customers across the United States and Canada, they strive to capture valuable feedback from each store visit.
Our Professional Services team embarked on an initial consultation journey, collaborating with various departments, including IT, procurement, security, marketing, customer experience, and business intelligence. Together, we designed an efficient system that set the stage for a transformative project.
As the project unfolds, adapting to new requirements and evolving business goals, our Professional Services team continues to stand by the side of the retailer’s CX Insights team. We offer not only project and change management services but also customized solutions, ensuring that the retailer remains at the forefront of enhancing customer experiences