February 9, 2026
Customer service moments often define how a brand is remembered. Explore how empathy, ownership, and listening turn everyday service interactions into trust-building experiences.
enghouse insights
February 3, 2026
Great customer experiences start with understanding. Discover how surveys and customer feedback help organizations measure CX, uncover meaningful insights, and improve experiences across the customer journey.
February 2, 2026
Great customer experiences are built in everyday moments. Explore real-world examples and best practices that show how empathy, consistency, and listening create experiences customers remember.
January 29, 2026
Switching market research platforms often feels risky—even when better tools are available. This article explores the psychology behind platform inertia, including fear, loss aversion, and identity, and explains why understanding these forces is key to moving forward.
January 27, 2026
Positive customer experiences don’t happen by chance. Discover a step-by-step approach to designing meaningful interactions that build trust, reduce friction, and support long-term customer relationships.
January 26, 2026
Customer experience is shaped by every interaction. Discover how organizations design, measure, and improve customer journeys to create positive, memorable experiences that drive loyalty and growth.
January 20, 2026
Behind every score is a customer experience. Explore the most important customer satisfaction metrics and learn how feedback, context, and action turn numbers into meaningful improvements.
January 19, 2026
Customer satisfaction is only the beginning. Discover how listening to feedback, closing the loop, and delivering consistent experiences turn satisfied customers into loyal, long-term advocates.
January 18, 2026
Many market research teams stay on tools they dislike, not because better options don’t exist, but because switching feels risky. This article explores the human, organizational, and leadership factors behind platform inertia, and outlines what a safer, more controlled transition can look like.