January 26, 2026
Customer experience is shaped by every interaction. Discover how organizations design, measure, and improve customer journeys to create positive, memorable experiences that drive loyalty and growth.
enghouse insights
January 20, 2026
Behind every score is a customer experience. Explore the most important customer satisfaction metrics and learn how feedback, context, and action turn numbers into meaningful improvements.
January 19, 2026
Customer satisfaction is only the beginning. Discover how listening to feedback, closing the loop, and delivering consistent experiences turn satisfied customers into loyal, long-term advocates.
January 18, 2026
Many market research teams stay on tools they dislike, not because better options don’t exist, but because switching feels risky. This article explores the human, organizational, and leadership factors behind platform inertia, and outlines what a safer, more controlled transition can look like.
January 13, 2026
Customer loyalty grows when it’s understood and nurtured. Explore how surveys and customer feedback help organizations measure loyalty, uncover meaningful insights, and strengthen long-term customer relationships.
January 12, 2026
Customer loyalty is about more than repeat purchases. Strong customer relationships create trust, unlock long-term revenue, and help businesses grow with confidence. Explore how loyalty turns everyday interactions into lasting business value.
January 6, 2026
Customer loyalty plays a critical role in long-term business growth. Explore the advantages of building strong customer relationships and how loyalty supports revenue, stability, and smarter decision-making as organizations grow.
January 5, 2026
Customer feedback in today’s competitive landscape: how to listen, measure, and act with confidence. From voice of customer programs to real-time insights, discover how organizations turn feedback into better experiences and smarter decisions.
December 15, 2025
CATI vs. self-administered surveys in 2026: How to choose the best mode. While self-administered surveys offer convenience, CATI surveys deliver unmatched telephone survey accuracy, reliability, and inclusivity — making them the gold standard for high-stakes research.